Buying a Steinway Piano
These people are relatively few and far between, so hold on tight and treat them with the respect they deserve. They are artisans, craftsmen-and-women who have spent thousands of hours honing their intuitive and cerebral skills and are bringing you immense value for your money. They won’t lie to you, and you can take their recommendations to heart with no fear.
This “wizard” pianotech will be expensive—one of the highest-priced in your area. He/she will have a sliding scale for students and not-rich people who respect him/her and ask good questions; They all love to teach.
Buy a copy of “The Piano Book“—please. Immediately. It’s perceived as the consumer’s bible for a reason. Larry is a friend of mine, and he’s honest and fearless as the day is long. He’s a diplomat, but he tells the truth, and slices through the endless layers of lies, BS, myths, and half-truths that cover the piano industry. The book is essential for every enlightened piano owner. It’s educational, informative, funny, honest—it’s rocking’. And incredibly comprehensive, with price and quality updates every couple of years. This is not a paid ad, but Larry will have to buy me a drink the next time I see him.
A crucial key for finding people to work on your piano, and, in my opinion for finding anybody you pay to help you in your life. I would no more pick a doctor or a lawyer or a plumber or a car mechanic out of the phone book than I would fly to the moon. Which means never, ever.
“YOU GET WHAT YOU PAY FOR.”
An absolute truism with regard to pianos and their service—there are no “great pianos for cheap,” and there are no great pianotechs for cheap. Period.